Returns & Exchanges

• You can only exchange SELFI items bought on this site and not from any other retailer that stock SELFI.

• All return local exchange requests must be made within 42 hours of receiving the item and must be returned within 3 working days.

• All return international exchange requests must be made within 42 hours of receiving the item and must be returned within 14 working days.

• All items MUST be returned new, unworn, in their original condition and with all garment tags attached before any returns or exchanges can be made.

• You can exchange your purchased item for another item of the same value or receive a voucher of the same value.

• To ensure that your return is well protected whilst being shipped, we recommend you send your items to us in the original packaging provided.

• Customers are responsible for paying the cost of return shipping.

• Once you receive your return approval notification via email, you can then mail or ship your package : 

• SELFI, Unit 205, Salt Circle Arcade, 374 Albert Road Circle, Salt River, Cape Town 7925

• Items must be returned within 48 hours of receiving your return notification email.

• You will receive email notification once your return has been received and processed.

• All SALE ITEMS are considered FINAL SALE ITEMS and are therefor NOT refundable.

• We do not accept refunds only exchanges or you can receive a SELFI voucher.

• By purchasing on our online store you as a customer automatically agree to all the terms and conditions stated above.