Returns & Exchanges
• You can only exchange SELFI items bought on this site and not from any other retailer that stock SELFI.
• All return local exchange requests must be made within 42 hours of receiving the item and must be returned within 3 working days.
• All return international exchange requests must be made within 42 hours of receiving the item and must be returned within 14 working days.
• All items MUST be returned new, unworn, in their original condition and with all garment tags attached before any returns or exchanges can be made.
• You can exchange your purchased item for another item of the same value or receive a voucher of the same value.
• To ensure that your return is well protected whilst being shipped, we recommend you send your items to us in the original packaging provided.
• Customers are responsible for paying the cost of return shipping.
• Once you receive your return approval notification via email, you can then mail or ship your package :
• SELFI, Unit 205, Salt Circle Arcade, 374 Albert Road Circle, Salt River, Cape Town 7925
• Items must be returned within 48 hours of receiving your return notification email.
• You will receive email notification once your return has been received and processed.
• All SALE ITEMS are considered FINAL SALE ITEMS and are therefor NOT refundable.
• We do not accept refunds only exchanges or you can receive a SELFI voucher.
• By purchasing on our online store you as a customer automatically agree to all the terms and conditions stated above.